Terms & Conditions

Reservation Contract Terms & Conditions

By submitting your reservation, you are agreeing to the “Terms and Conditions”, whether by ticking the box online or verbally consenting over the phone or in an email.

Submitting your information is a contractual agreement between me (Liz Rooker and Casa en la Plaza, Hinojares) and the named person who booked online.
In return, we will reserve the specified room(s), for specified days as requested for your reservation. 

  • If you are unable to pay via PayPal then we require a bank transfer within 2 days of making the booking.  
  • If no payment is received within 5 working days, the room(s) will be released.
  • Once the monies have cleared, we will then send confirmation of your reservation.

Payment

Deposit: A deposit of the 1st night is due on booking, payable by PayPal or bank transfer to a UK or Spanish Bank Account.

Balance Due: The remaining balance is due at least 3 days before arrival date payable by PayPal or bank transfer to a UK or Spanish Bank Account.

Non Refundable Rate: If you are taking advantage of a LOWER, Non Refundable Rate? – Full Payment is required at time of booking 

Any meals or items from the honesty bar are to be paid on departure in cash.

Security Deposit: On arrival, we require a 20€ deposit, which is fully refunded on satisfactory room check & return of keys.

Changes to Dates / Cancellation

Changes to Dates

In the event that you would like to change the dates of your booking, we will endeavour to accommodate you without any additional administration charges.  **If changing due to Government Travel Restrictions, your dates can be changed with no additional costs incurred**.

Changes to dates in higher tariff periods will be subject to the higher rental charge. Changes to dates in lower tariff periods made within 6 (six) weeks of the start of the rental period, will only be subject to the lower charge if we can re-let the initial higher tariff period.

Cancellation by You

We advise that you take out travel insurance to cover against an unexpected cancellation.  Insurance for Covid19 cover is now available.

Cancellation must be made by email to: casaenlaplazahinojares@gmail.com by the party who made the original booking.

Cancellation charges are as follows :-
If you cancel more than 14 days prior to arrival – any payments made will be refunded in full.
If you cancel within 14 days prior to your arrival – then a charge equal to the first nights of the stay will be made.

Cancellation by Us

We do not expect to have to make any changes to your booking. However, problems can occur that would result in us having to make an alteration or, very occasionally, cancel a booking.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking.

We would offer a change of date with No Additional Cost to you.  If it is necessary to cancel your booking any payments made will be refunded in full.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party, your vehicles or your possessions unless proven to be due to negligence by ourselves.

Arrivals/Departures:

Check-in between 14:00 and 20:00.  This early check in of 14:00 is only available to guests who Book Direct
Check-out by 10:00

We will try to accommodate arrivals/departures outside these times if our schedule permits.
If you wish to check in outside our standard hours, please contact us as this may be possible, but it is by prior agreement only.
As we live on the premises, we will be asking for an arrival time to ensure we are about to greet you.
Luggage drop off maybe available – just ask.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of 5€ plus postage and packing.

Smoking

Vaping or Smoking of any substance is prohibited ANYWHERE INDOORS.

Damages

We understand accidents happen. Should you damage anything, please inform me straight away so it can be quickly rectified. Failure to do so may result in a deduction from your security deposit.